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Frequently Asked Questions

  1. Privacy & Security

    The key to a successful ecommerce site is maintaining the privacy and security of our client information, and we take it very seriously. Sierra Microproducts has partnered with companies that offer advanced data encryption, anti-fraud risk models and fraud detection, address verification services and anti-fraud specialists. Customer data is stored securely and credit card data is only used at the point of sale. Payment Information is protected by SSL with an encryption key length of 256 bits. Please visit our terms and conditions page for a full privacy notice.

  2. Returns & Replacements

    Sierra Microproducts accepts returns of unopened products within 30 days of sale for credit or refund. An RMA number must accompany the return. Please contact our sales department for the RMA request form. Any products returned without a valid RMA number will be sent back to the customer at their expense. Sierra Microproducts sells products that are primarily covered under manufacturer warranty. Such items can be repaired or replaced by the manufacturer directly. For any product that shows signs of having problems within 30 days of delivery, Sierra Microproducts will initiate the call to the manufacturer on behalf of the end user. We request that the end user contact the manufacturer directly after 30 days of delivery for products covered under manufacturer warranty. Any products with custom warranty or Sierra Micro warranty will be handled by Sierra Microproducts. Please ask your sales person if you have any question as to the length of warranty and/or coverage pre-purchase. 

  3. Ordering

    You have options! Feel free to use our ecommerce site, it's straightforward, secure and easy to use. We accept major credit cards and Paypal online. Or, apply for net terms and cut purchase orders for product and services you require. If you ever have a question regarding the shopping experience, please contact us. We are here to make your buying experience a pleasant one.

  4. Payment, Pricing & Promotions

    Sierra Microproducts accepts American Express, Visa, Mastercard, Discover and various debit cards. As well as Paypal and online checks through Paypal. We also accept purchase orders and offer net terms to many end user and government contractor accounts that establish accounts with Sierra. Pricing is subject to change. All quotes are valid for 5 business days, unless otherwise noted. Please inquire with your sales rep for the validity of your quote if it has been more than 5 days since your last correspondence. Other payment options include prepay, wire, COD and escrow. To learn about any of our payment methods, please contact us. Promotions are available on certain skus for a certain amount of time. Any items purchased at promotion pricing must ship prior to the promotion ending in order for the discount to be applied.

  5. Viewing Orders

    Orders can be viewed online. If you have any questions regarding an online order, please contact us. Orders placed via email or fax will always be confirmed by your sales representative. If you do not receive a confirmation of your order, please contact us to confirm it was received and is being processed.


  6. Updating Account Information

    Account info can be updated online, or you can email changes to your customer service or sales representative to be updated for you. Login to your account to make any updates yourself, such as billing and shipping information. If you have any questions, please don't hesitate to call us for assistance.